IT Service vs IT Support

IT Service vs IT Support

IT Service refers to the entire spectrum of activities that an organization performs to plan, design, deliver, operate, and control information technology (IT) services offered to customers. It involves a proactive approach to ensuring that the IT infrastructure is aligned with the organization's business objectives.

IT Support, on the other hand, is a specific aspect of IT service that focuses on providing help and assistance to users who are experiencing problems with their IT systems, applications, or services. IT support is usually reactive in nature and involves resolving incidents, fixing problems, and answering user inquiries.

In summary, IT Service is a broader concept that encompasses all the activities involved in delivering and managing IT services, while IT Support is a specific function focused on providing assistance to users with IT issues.